FAQs

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FAQ
Q1: Are you a factory or trading company?
A: Ningbo Bonny E-Home Co., Ltd is made up of a factory as well as trading business engaged in production, development and sales of pool cleaning equipment, home cleaning accessories and outdoor products.
Q2: Where is your factory located?
A: Our factory is located inNo. 32 Dongbei Road,Dongqiao Industrial Park,Ningbo, Zhejiang Province, China.  You are welcome to visit us!
Q3: Can you send samples before the order?
A: Yes, but the freight collected.
Q4: What’s your Minimum Order Quantity?
A: It is negotiable according to the specific product.
Generally speaking, we request 504pcs or sets per each product.
Q5: How about the quality control system for your product ?
A: We have a experienced QC team built up of 6 people.
Q6: How long is your production time?
A: Usually, the production time is 30~60 days.
Please note that: the delivery time will be relatively extended during peak season and Chinese New Year. 
Q7: Can you accpect OEM&ODM?
A: Yes,it can be accept based on MOQ.
Q8: What types of payment do you accept?
A: T/T, L/C, D/A,D/P and Paypal are available for us.
Q9: What about your service?
A: When a customer place an official order to us, we will check lead time with our production department and feedback ASAP.Every sales person here in BONNY will follow up tightly until the goods delivered to our customer without any potential problem.Inspection on quality and completion will go through all the time, before shipment and in production.
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