Privacy Policy

Inquiry and contact forms collect the information you submit, such as your name, company, email address, telephone number, product requirements, message and any attachments. Newsletter subscriptions collect your email address.

If you use account, chat or ordering features, information may include account details, correspondence, billing and delivery addresses, order details and payment status. Comments you submit may be displayed publicly with your name and company. Do not include confidential information in public comments.

Website requests and integrated services may process IP addresses, browser and device details, pages visited, referring pages and identifiers stored in cookies or browser storage.

The website includes Google Analytics and a Webtraxs tracking image for browsers with JavaScript disabled. These services can receive technical and browsing information. See our Cookie Policy for details about storage and browser controls.

Information is used to respond to requests, prepare quotations, discuss products and customization, provide support, administer available account and order features, and operate and maintain the website.

Subscription information is used for newsletter communications. You can ask us to stop these communications using the contact email below; an unsubscribe link can also be used when provided in a message. Technical information helps assess website use and diagnose problems.

Website hosting, form and communication services, analytics providers and, when used, payment or delivery providers may process information needed for their services. Information may also be disclosed where required by applicable law.

Payment features use third-party payment services where available. External social networks, messaging services, maps and other linked websites operate under their own policies. Review the relevant provider's notice before using those services.

Retention depends on the type of information, the purpose of the inquiry or relationship, service-provider settings, and applicable recordkeeping requirements. Contact us for information about a particular record or a deletion request.

The website operator is based in China. Website communications and service providers may involve processing in China and other countries, where privacy rules may differ. Contact us for details relevant to your information.

You can contact us to request access, correction or deletion of your information, or to stop newsletter communications. Depending on applicable law, you may also have rights to object, restrict processing, receive a portable copy or complain to a relevant supervisory authority.

Please identify the request and the email address or relationship involved, without sending unnecessary sensitive documents. Verification may be needed, and some records may need to be retained under applicable obligations.

Do not send passwords, full payment-card details or unrelated sensitive personal information through inquiry forms, comments or chat. Use the designated payment interface when making a payment. No online service can guarantee absolute security.

This website is intended for product and business communications, not services directed to children. Contact us if you believe a child has submitted personal information.

Changes to this policy will be published on this page with an updated date. For questions about information handling or this policy, use the contact details below.